At Haajy Medical Clinic, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, book an appointment, or receive services from our clinic.

By using our website or providing your information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

This may include your name, phone number, email address, age, gender, address, and other details you provide when contacting us or booking an appointment.

Medical and Dental Information

When you receive services from us, we may collect relevant health information, dental history, treatment records, prescriptions, X-rays, images, laboratory reports, consent forms, and other clinical information required to provide safe and appropriate care.

Appointment and Communication Information

We may collect details related to your appointments, inquiries, WhatsApp messages, phone calls, emails, feedback, and other communications with our clinic.

Website Information

When you visit our website, we may collect limited technical information such as your browser type, device information, pages visited, and general usage data to help improve our website and services.

2. How We Use Your Information

We use your information to:

Provide medical, dental, and specialist healthcare services
Book, confirm, and manage appointments
Contact you about your treatment, follow-ups, or clinic updates
Maintain accurate patient records
Process payments, invoices, and receipts
Respond to inquiries submitted through our website or social media
Improve our services, website, and patient experience
Meet legal, regulatory, professional, and healthcare requirements
Protect the safety, rights, and security of our patients, staff, and clinic

3. Medical Confidentiality

We treat patient information and medical records as confidential. Access to patient information is limited to authorized staff, doctors, visiting specialists, and service providers who need the information to provide care or support clinic operations.

We do not sell, rent, or trade your personal or medical information.

4. Sharing of Information

We may share your information only when necessary, including with:

Doctors, dentists, visiting specialists, nurses, and clinic staff involved in your care
Diagnostic, laboratory, pharmacy, or other healthcare service providers
Technology and software providers that help us manage appointments, records, communication, or billing
Regulatory authorities, courts, or government bodies where required by law
Emergency medical providers where necessary to protect your health or safety
Insurance or payment-related parties, where applicable and with appropriate authorization

We only share information that is necessary for the relevant purpose.

5. Patient Photos, X-rays, and Treatment Images

We may take clinical photographs, X-rays, or treatment-related images as part of diagnosis, treatment planning, treatment progress, or record keeping.

We will not use identifiable patient photos or treatment images for marketing, social media, advertising, or educational purposes without your consent.

6. Children’s Privacy

For children and minors, we collect and use personal and medical information only as needed to provide healthcare services. Consent from a parent or legal guardian may be required for appointments, treatment, and the use of information where applicable.

7. Data Security

We take reasonable steps to protect your personal and medical information from unauthorized access, loss, misuse, alteration, or disclosure. These steps may include restricted access to records, secure systems, staff confidentiality practices, and appropriate administrative and technical safeguards.

However, no method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.

8. Retention of Information

We retain personal, medical, dental, billing, and appointment records for as long as necessary to provide healthcare services, maintain proper clinical records, comply with legal or regulatory requirements, resolve disputes, and support clinic operations.

When information is no longer required, we will take reasonable steps to securely delete, archive, or anonymize it.

9. Website Cookies and Analytics

Our website may use cookies or similar technologies to improve user experience, understand website traffic, and enhance website performance.

You may adjust your browser settings to refuse cookies or alert you when cookies are being used. Some parts of the website may not function properly if cookies are disabled.

10. Third-Party Links

Our website may contain links to third-party websites, social media pages, maps, or booking platforms. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing any personal information.

11. Your Rights

You may contact us to:

Ask what personal information we hold about you
Request correction of inaccurate or outdated information
Request access to your medical or appointment records, subject to applicable requirements
Withdraw consent where processing is based on consent
Raise a concern about how your information is handled

Some requests may be subject to identity verification, clinical record requirements, legal obligations, or administrative procedures.

12. Marketing Communications

We may contact you with appointment reminders, follow-up messages, clinic updates, health awareness information, or service announcements.

You may request not to receive non-essential marketing communications from us at any time.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or clinic operations. The updated version will be posted on this page with the revised “Last updated” date.

14. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Haajy Medical Clinic
Kulhudhuffushi City, Maldives
Phone/WhatsApp: 6528181, 7328181
Email: [email protected]
Website: www.haajymedical.com